The best time to report a maintenance issue
Engineering team, MSC Seashore. There is a rhythm to maintenance requests on a cruise ship. The worst time to report a non-urgent issue is between 5pm and 8pm — that is when we are dealing with dinner-service-related emergencies from the galleys and public areas. The best time is between 8am and 11am when the ship is typically in port or guests are at breakfast. Our response time during the morning window is about fifteen minutes. During the evening rush it can be over an hour. Cabin 9150 had a minor AC issue on a recent sailing that was reported at 9am and fixed by 9:20. The same issue reported at 6pm would have waited until after 8pm. Also, be specific in your report — 'the AC makes a clicking sound every thirty seconds' gets resolved faster than 'the AC is weird.' Details save everyone time.